This week’s Marketing Mastery dives into how Northern Colorado businesses can effectively manage and respond to reviews.

Ways to Use Customer Feedback for Continuous Improvement Customer feedback is a goldmine of information for businesses ...

They—56 percent of them—don’t use a CRM at all. And these are mostly small business owners. I was floored by this. I never could have scaled my business to over $100 million without one. 3 things ...

The new owners of VPN provider VPNSecure have drawn ire after canceling lifetime subscriptions. The owners told customers ... the email. This week, users reported receiving a follow-up email ...

The new owners of VPN provider VPNSecure have drawn ire after canceling lifetime subscriptions. The owners told customers ... the email. This week, users reported receiving a follow-up email ...

The Illinois Tollway is warning customers after ... follow reports of similar phishing text messages that were reported in the state earlier this year. Feeling out of the loop? We'll catch you up ...

“I’ve been a VMP member since 2014, so it’s been especially disheartening to see what they’ve become after ... service hiccups are and we truly apologize," according to the email.

Managing customer service can feel overwhelming, especially when repetitive tasks like answering FAQs or sending follow-up emails eat into your time. That’s where the magic of automation comes in.

The FTC alleged the company charged customers for Uber One, a service for fee ... Uber One’s sign-up and cancellation processes are clear, simple, and follow the letter and spirit of the law.

The AI model made the policy up, sparking ... read the email reply. The response sounded definitive and official, and the user did not suspect that Sam was not human. After the initial Reddit ...

Put your recipient's email address in the To field after ... customers personally and reference any prior conversations or orders to show you’re paying attention,” Enselmann advised. Personalization ...

AT&T has put up a ... send an email to an address such as [email protected] or [email protected] to send a text message or MMS to any AT&T customer. After June 17, that service will ...