For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

The top executive of Allstate Corp. said the company’s 15,000 customer service agents now use artificial intelligence to craft emails to customers about claims, a move that has led to better outcomes ...

Explore the top 10 safest banks in the U.S. and uncover the key features that make them secure, from FDIC insurance to cutting-edge security measures.

Letters to the Editor Posted January 28, 2025 9:03 am I was amazed watching the construction of the Clove apartments by people with no fear of heights, weather or hard work.

The best investment apps for beginners are easy to use, with low fees and simple tools. Learn about our experts' picks for ...

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while 68% of consumers are willing to pay more if a brand is known to offer good customer service experience, according to a ...

I HAVE just watched President Trump’s inauguration and must admit, if I were an American, of his political persuasion, even perhaps lukewarm towards him, I would have found it inspirational.