The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

Senior Bowl players who stood out as potential Detroit Lions (and 3 who didn’t) during the week of practices and interviews ...

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

Stories of awful bosses who got their comeuppance. The post 25 Times People Satisfyingly Got Back At The Horrible Bosses appeared first on DeMilked.

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

In a post titled "TIFU by putting my IQ score on my resume", the applicant and original poster (OP)—Reddit user thegoodcommie—described how they believed adding the myIQ badge to their resume would ...

Oracle is building on simpler AI assistance features from the past year as well as the newer AI agents in its SCM solution ...

Marquez says his call center introduced an “agent assist” about two years ago that listens to the conversation and helps agents collate information that could be useful to help resolve issues.

Startups and big tech companies have aggressively used AI to help developers write code or learn programming better. People ...

Operator, a new computer-using tool from OpenAI, is brittle and occasionally erratic, but it points to a future of powerful A.I. agents. Credit...Ard Su Supported by By Kevin Roose Reporting from ...

“The Night Agent” has upped cast members Fola Evans-Akingbola, Ward Horton and Albert Jones to series regulars for its third season. The news comes just after the Jan. 23 release of Season ...