Discover 5 actionable ideas to successfully integrate AI agents into your workforce. Boost productivity, enhance ...

AI-based call center training Training new agents and improving the skills of existing ones is essential for maintaining high service standards. A call center AI can be leveraged for immersive ...

Senior Bowl players who stood out as potential Detroit Lions (and 3 who didn’t) during the week of practices and interviews ...

This breakthrough was only the beginning of a big wave of changes. At the end of last year, a new trend related to AI started to gain momentum: AI age ...

Training new agents and improving the skills of existing ones is essential for maintaining high service standards. A call center AI can be leveraged for immersive specialist training, where real ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

In total, 10,000 skills were included in their resumes, which were created on Zety's platform. Interestingly and for the first time, no hard skills appear among the top 10 most-listed skills.

BACOLOD CITY – Police are investigating the death of a former call center agent whose body was found in Hacienda Nilo Lizares, Barangay Matab-ang, Talisay City, Negros Occidental on Sunday ...