Does the concept of artificial intelligence intimidate you? Or do you figure it won’ t have much impact on your life, so why ...

Lying on your résumé isn’t necessary. Here are a few ways to redo your résumé to smooth over things you might be tempted to ...

Let’s cut the small talk. You want to work from home, now. I understand the urgency! Here are 10 companies currently hi ...

MANY students face a harsh reality upon graduation: years of classroom learning haven’t equipped them with the practical skills demanded by employers. This gap ...

Live notes for Meetings and Phone, expected to launch in May, will provide real-time summaries during a meeting or phone call ... skills to Zoom Contact Center with specialized AI agents to ...

But what exactly makes a great call center agent? What skills and qualities set them apart from the rest? In this blog post, we’ll delve into the top seven skills that every successful call center ...

Companies can define engagement rules, agent personality and brand voice, configure sophisticated skills, and integrate with third-party platforms, all while maintaining enterprise-grade security ...

She said this created a huge skills gap between traditionally trained call center agents and those with the technical ability to work with AI and are able to use AI tools to answer customer ...

She said this created a huge skills gap between traditionally trained call center agents and those with the technical ability to work with AI and are able to use AI tools to answer customer queries, ...

Coaching plays a crucial role in developing high-performing call center agents ... coaching is essential for improving agent performance over time. Traditional training focuses on imparting knowledge ...

Intelligent routing is one of the most effective ways AI is enhancing call center services. AI determines which agent best suits ... relevant technical skills, training should cover AI’s ...

If you have the right skills and the desire to work remotely, a call center agent ... remote agent positions and sent out your applications, what happens next? If your resume is accepted, you ...