Some of the plans are already in motion. In Starbucks cafes, he’s dropped menu items. He’s created delineation between “to-go” and “for here” customers, the latter of whom get their coffee served in ceramic mugs. Niccol also announced sweeping layoffs in an effort to cut the corporate payroll.

A Los Angeles jury is ordering Starbucks to pay a Postmates delivery driver $50 million for burns he sustained while picking up a drive-through order. On Friday, nine members of the jury, the minimum required to agree, ruled that Starbucks must pay the driver, Michael Garcia, $50 million in damages after they deliberated for roughly half a day.