Voice is a relatively new marketing channel. We are just beginning to understand its full potential. Through voice assistants like Siri, Bixby, Google, and Amaz ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

U.S. Department of Veterans Affairs Secretary Doug Collins laid out his plans for the nation's largest integrated health ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Q4 2024 Earnings Call Transcript January 31, 2025 Charter Communications, Inc. beats earnings expectations. Reported EPS is ...

Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

Medicaid expansion saves lives and saves money, proponents said — an estimated $27 million the last biennium, according to Rep. Ed Buttrey, sponsoring one bill to continue the program. “Our program is ...

Fremont resident Rich Hirschman will wrap up his chilly trip to Antarctica with a presentation at 6:30 ... For more information, contact Laura at Keene Memorial Library at 402-727-2694.

If you understand how the human brain decides what to pay attention to—and what to ignore—your public speaking and presentation skills will soar. I recently contacted John Medina, a cognitive ...