Sir Jim Mackey, who was made chief executive of NHS England on March 31, has publicly criticised the health service for often being 'deaf' to criticism and retaining 'fossilised' methods of working.

The NHS has built “mechanisms to keep the public away” as patients are seen as an “inconvenience”, the new head of NHS England has told The Telegraph. In his first interview since his ...

These ratings will be used to help decide the level of funding allocated to the hospital, as money could be diverted to a local "improvement fund,” based on responses. Meanwhile, pay for medical staff ...

The ward clerk only works nine to five, or they’re busy doing other stuff; the GP practice scramble every morning.

The NHS has built “mechanisms to keep the public away” as patients are seen as an “inconvenience”, the new head of NHS England has told The Telegraph.

Sir Jim Mackey says the NHS has built "mechanisms to keep the public away" ahead of next week's announcement of the government's 10-year health plan aimed at improving services.

NHS keeps public away as patients seen as ‘inconvenience’, new boss says Sir Jim Mackey’s statement comes as he prepares to implement a 10-year health plan to be published by the Government ...

Hundreds of NHS quangos to be axed - as plans unveiled for health funding to be linked to patient feedback In a trial scheme, patients will be asked to rate the service they received - and if they ...

"The ward clerk only works nine to five or they're busy doing other stuff; the GP practice scramble every morning.

The mum-of-three, 60, a NHS ward clerk, saw Rezgui doing a recce of the hotel, dressed as a member of staff, just days before he returned on his murder mission.

Hundreds of NHS quangos to be axed - as plans unveiled for health funding to be linked to patient feedback In a trial scheme, patients will be asked to rate the service they received - and if they ...

NHS sees patients as an inconvenience, says new boss Sir Jim Mackey argues service is often ‘deaf’ to criticism and has ‘wasted a lot of money’ ...