Banana’, ‘switching’ and silence could be the most powerful tools you have to defeat the bots and automation in call queues ...

Wordle is a word puzzle that gives players six chances to guess a five-letter word. Originally created by software engineer ...

Skipping the call queue and getting hold of a real person fast can be quick and easy if you know the right phrases to feed ...

Phrases like “So sorry I’m late!” may seem courteous in your head, but they actually make you sound unconfident, says ...

Describing Jeremy Clarkson as a 'massive show-off and egotist,' the former Top Gear presenter has spoken out about behind-the ...

EXCLUSIVE: Prince Harry and Meghan Markle were given a brutal verdict by a PR expert after reports their Netflix deal will ...