Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Consumer watchdogs also warn that scammers can create fake message boards that will recommend a bogus phone number or site ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

Staffers also discovered that of around 1 million calls to Xcel’s customer ... or callback number. Staff also suggested that the PUC consider creating policies on quality of service expectations ...

Southwest Airlines has earned the number one spot in the economy category ... better interactions with airline staff. Frontline service and customer perks go a long way toward keeping customers ...

Poor customer service by some Barbadians is among the areas flagged by visitors in an exit survey, says chief executive officer of the Barbados Tourism and Marketing Inc. (BTMI) Andrea Franklin.

The latest generation of AI agents are capable of taking action on behalf of people in a range of functions, including coding, customer service, legal services and booking an appointment with a ...

By bringing together NICE’s AI-driven customer service automation and ServiceNow ... Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual ...

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Walmart is preparing for sweeping changes in the way consumers shop, investigating how to make products appealing not just to human consumers, but also to the AI agents that will one day shop on ...