Dan is the UX Lead at Boxfusion, with ten years' experience designing and delivering solutions for Oracle CX and CRM. He is passionate about bringing user-centricity into enterprise software delivery ...

Contextual service with messaging apps like WhatsApp and Facebook Messenger is the new frontier of customer service. Learn how Asynchronous Messaging is helping brand elevates service experience with ...

Eliza Weld Eliza joined Boxfusion in 2020 as a CX Consultant specialising in Oracle Sales and Service applications. More recently she has worked on multiple Oracle Digital Assistant projects in a wide ...

It’s been three months since the first Siebel IP2018 release and I’ve been getting a lot of questions around how its new features can be used in flexible, innovative ways.

What is Siebel Open UI? What are the Business benefits of Siebel Open UI upgrades? We explore this extension to Siebel and how it providess significant usability improvements.

Plug-in Wrappers are an exciting tool introduced with Siebel Open UI Innovation Pack 2014. This technical blog highlights the key UX benefits and walks through a real-world example of how they can be ...

An Introduction to Visual Builder Cloud Service (VBCS), a PaaS development platform enabling you to create engaging web and mobile applications straight from your browser.

Learn what makes Oracle Intelligent Advisor (OIA) a powerful decision-making tool. Previously known as Oracle Policy Automation (OPA), OIA is used by many businesses worldwide, including many ...

Let’s shine some light on 3 CX metrics from Gartner that might prove to be better predictors across all dimensions of customer loyalty; and when tracked in conjunction with Customer Satisfaction (CSAT ...

Effectively navigate the obstacles of remote project management (either entirely or in part) and retain delivery excellence with these 7 tips and best practices.

Learn what is Oracle Customer Data Management (CDM), and how it maintains ‘golden master’ record and delivers a solid foundation of accurate customer data that every modern business strives for.

Ed Hague-Holmes Ed joined Boxfusion in 2018 as a CX Consultant specialising in B2C Service. Having implemented many B2C Service projects in a wide range of industries, he has more recently lead ...