Businesses are increasingly integrating advanced technologies to transform their operations and unify their communications ...

Invoca has introduced new innovations that enhance an organisation's ability to optimise customer experiences and contact centre performance using insights from digital journeys and AI. These include ...

Today’s call centers offer businesses a wealth of valuable features to help answer customers’ calls faster and provide efficient customer service. They route incoming callers to the right person ...

Jon Perachio; Vice President, Investor Relations; LivePerson Inc. John Sabino; Chief Executive Officer, Director; LivePerson Inc. John Collins; Chief Financial Offic ...

Microsoft Corporation (NASDAQ:MSFT) Q3 2025 Earnings Call Transcript April 30 ... We continue to expand our data center capacity. This quarter alone, we opened DCs in 10 countries across four ...

Greetings, and welcome to the Microsoft Fiscal Year 2025 Third Quarter Earnings Conference Call. At this time ... We continue to expand our data center capacity. This quarter alone, we opened ...

The AI agents process speech in multiple languages and can conduct parallel call sessions ... enables it to connect with common contact center infrastructure, including systems from Amazon Connect, ...

Healthcare contact centers face growing pressure from rising patient call volumes and consumer expectations. Despite these demands, scheduling an appointment by phone can take as long as 8 minutes ...

Relatient, the leading patient scheduling platform, today announced the launch of Dash Voice AI, an advanced conversational AI feature of its Dash Schedule solution. The Dash Voice AI agent ...

The wait time for the call center, which fields questions about government cash and food assistance programs and Medicaid, has improved since the group started monitoring its efficacy in the ...

An Ohio man is accused of killing his father after he confessed to the crime during a 911 call. Nearly the first thing out of Micaiah Swindler's mouth on the phone with dispatchers: "I'm not gonna ...