Jerry J. Murphy of Monona is this week’s You Toon winner. Congratulations, Jerry! His caption about an orange barrel at a bar ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

The Supreme Court on Monday said it will weigh whether the U.S. Postal Service can be held liable for failing to deliver mail to a Black landlord who claims her carriers discriminated against her ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

What do “Black Box” warnings mean on certain medications? Black box warnings, also known as boxed warnings, are the most stringent warnings the FDA can mandate for prescription drugs ...

And Calvin Stevens had a dual military and federal service career that took him to high levels in both. Now in their late 70s and early 80s, the three retirees are part of a generation of Black ...

Supa Cent is tired of the complaints against Black business owners. Supa Cent is receiving strong reactions to a video she posted in response to her company’s customer service complaints.

A Black medic credited with treating many wounded soldiers on D-Day has been posthumously awarded the Distinguished Service Cross, Democratic Sen. Chris Van Hollen of Maryland announced Monday.

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

Customer service is the new competitive battleground ... their value proposition. Our recent Black Friday survey showed that about two-thirds (67.4%) of consumers have no plans to shop on Black ...

Kentucky Attorney General Daniel Cameron, a Republican and candidate in the state's gubernatorial race, hit back at a local liberal newspaper Thursday after it published a cartoon depicting him in ...

If you've ever wanted to complain to customer service — about customer service — you're not alone. According to the National Customer Rage Survey released last month, 74% of Americans reported ...