Once seen as a post-sale support role, customer success is now a strategic priority for many organizations. Yet the ...

AI-powered sales automation startup 11x appeared to be on an explosive growth trajectory. However, nearly two dozen sources — ...

Chewy, Inc.'s Q4 earnings may boost optimism, but margin pressures and high valuation pose risks. Click here for my CHWY ...

Aller Media, the Nordic market leader within magazines and weeklies, rolls out Agillic to Finland, Norway, and Sweden to replicate success from ...

Gutting U.S. bank regulatory agencies risks undermining public faith in the banking system and driving community bank ...

The B2B sales landscape is undergoing a rapid transformation. Economic uncertainty, shifting buyer expectations, and technologies like generative AI are compelling sales leaders to rethink how they ...

The traditional approach to gauging loyalty often relies on RFV—recency, frequency, and lifetime value. While these metrics ...

Earlier this year, I earned my PhD in human-centered AI transformation in banking. Since then, I’ve been invited to give keynotes and run in-company training programs, helping business leaders from ...

If you want to scale revenue from your existing customer base, you need to proactively identify and remove friction points ...

Many enterprises are struggling with data silos, regulatory complexities and the rapid evolution of AI and analytics.

This telecom carrier's blueprint involves the expansion of its network and potentially what the government's next big ...

Asana's growth has slowed, and founder Dustin Moskovitz's exit as CEO signals potential stagnation. Click here to find out ...