Xiaomi India has launched an AI-enabled customer support center, becoming the first smartphone brand in India to offer support in 11 regional languages. This initiative provides 24x7 assistance ...

I have written plenty about how we all know that these are difficult times for the hospitality industry, as well as for many others, but that being so, making things harder for yourself by not ...

Use clear visuals, like as charts or infographics, to demonstrate patterns ... instead of saying “sales dropped,” I told the story of a confused customer lost in a checkout maze—suddenly ...

Food delivery platform, Zomato has laid off around 600 customer support executive employees who were hired under its Zomato Associate Accelerator Programme (ZAAP). Sources said that this has been ...

A fintech platform in Nigeria, PalmPay, has stressed the importance of physical customer support centres as financial technology takes foothold in the country. The fintech firm said the launch of ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

This is how a customer service assistant could greet you on the phone if you need help while searching for a Tesla vehicle - and software company Air AI thinks you won’t be able to tell that it ...

Big mistake. At the start of lockdown, we scrambled to secure a refund. We called the airline’s customer-support line: no dice. We pleaded with its online chatbot, a lobotomized character named AVA.

Customer service problems in the U.S. have hit unprecedented levels, and Americans have become increasingly aggressive in their efforts to address those issues, according to new data.