As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The retail market is changing constantly and it’s a rather exciting process to watch. What latest trends are likely to ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

When it comes to building an audience, these emerging marketing and tried-and-true strategies should be a part of your playbook.

Whether it’s resolving customer service issues or planning ... and another emerging trend: experience transparency. The rise of AI-driven personalization—whether through a company’s CX ...

As quick-service restaurant operators navigate an increasingly competitive and ever-evolving market, understanding industry ...

Nextiva, the leading unified customer experience management (UCXM) platform, today announced the results of its recent survey of customer experience (CX) decision-makers, providing insight into the ...

The restaurant business is fast-evolving with growing application of robotics and automation in the dining and hospitality ...