With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

In business these days, understanding your customers goes far beyond surveys and reviews. One of the most underutilized yet powerful sources of insight is call data. Every customer interaction over ...

One of the most effective ways to do this is by delivering exceptional customer experiences. Yet, according to Forrester ...

Jane Sun, CEO of Trip.com Group, discusses how the company is leveraging AI to improve customer experience as she shares the ...

Customer experience is no longer a soft business function—it is the economic backbone of modern enterprises, dictating ...

The retail landscape is evolving at an unprecedented pace, and a recent survey of global retail executives reveals three ...

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today released its 2025 Business Leaders Customer Experience Report offering analysis of CX trends shaping how global business leaders ...

Faced with the ongoing challenge of reducing churn and increasing retention, video platforms have realized that customer acquisition alone isn't enough and nor is aggressive pricing. What's really ...

CreatorDB shares that building an effective influencer marketing strategy is no longer about one viral moment, it’s about ...

The beauty retail market is very competitive, and their customer loyalty programs are sophisticated. It is not merely a point-accumulating system. Brands unders ...

Explore how Gen AI, data & ai is transforming industries through personalization, automation, and creativity—while ...

Home services in India — whether it is cleaning, dishwashing, or laundry — have traditionally been offline and informally run ...