This article explores seven major trends expected to define the future of B2B commerce based on insights from Forrester, IDC, ...

In business these days, understanding your customers goes far beyond surveys and reviews. One of the most underutilized yet powerful sources of insight is call data. Every customer interaction over ...

Faced with the ongoing challenge of reducing churn and increasing retention, video platforms have realized that customer acquisition alone isn't enough and nor is aggressive pricing. What's really ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today released its 2025 Business Leaders Customer Experience Report offering analysis of CX trends shaping how global business leaders ...

Genesys, a global cloud leader in AI-Powered Experience Orchestration, has released its latest research report, “The State of Customer Experience: Asia-Pacific,” outlining key insights into customer ...

Starbucks struggles with weak growth, rising costs, and competition. Click here for a full investment analysis of SBUX stock.

"Customer feedback is the cornerstone of improving the retail experience, and we're excited to introduce the second edition of our deep-dive report: 'Retail's Biggest CX Trends.' Drawing on ...

But, she said her last appointment reminded her that “great customer experience cannot come at the cost of the service provider's well-being.” She said she had booked a late-evening home spa ...

As retailers hit the ground running in 2025, the customer experience remains firmly in the spotlight. The National Retail Federation’s Big Show highlighted a clear trend: brands that prioritise ...

This article explores the key trends in AI that are revolutionizing customer experience. AI personalization uses customer data such as browsing history and social media interactions to understand ...

AI comprises eight out of the ten top trends influencing customer experience in 2024, according to new data. The findings, highlighted by the customer experience experts at CX Network, the global ...