News

Zurich Insurance's new CRM is like Spotify for insurance agents — and it could improve customer service
Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...
ServiceNow debuts ServiceNow CRM, new AI tools
ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...
The TimesDaily11d
CRM Design: How to Build a Customer Relationship Management System
In today’s digital financial system, organizations that prioritize consumer relationships have a massive competitive ...
Destination CRM3mon
Understanding Customer Journeys: Why Playvox by NICE is the Perfect Companion for CRM Systems
destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...
Harvard Business School7y
Customer Profitability and Customer Relationship Management at RBC Financial Group
Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.) ...