The ISG Buyers Guides™ for Customer Experience Management are the distillation of a year of market and product research efforts. The research is not sponsored nor influenced by software providers and ...

HubSpot integrates with ChatGPT to enable AI-powered analysis of customer data for marketing, sales and service teams.

The global personal CRM (Customer Relationship Management) market is poised for strong expansion over the next decade, with ...

As any leader knows, implementing a new technology and embracing it as part of the business mindset are two entirely ...

This paper takes financial system, economic management, soft budget constraints as objects of study, through analyzing characteristics of the bank-centered system and the market-centered financial ...

“Reimagining how we deliver service management requires a platform first approach, building stronger foundations for us to do things faster and smarter. Our approach, powered by ServiceNow and ...