Despite this shift in perspective, some high-profile companies are still moving forward with plans to lay off thousands of customer service workers and replace them with generative AI technologies.

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

I am almost certain that the customer service desk at The Gazette probably cringes every time I call to complain about a delivery issue.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Are you looking for sample driving application letters for a driver position? Read on to find some of the best samples you ...

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

Artificial intelligence chatbots will upend how call centers and customer service hotlines operate. Countries like India and the Philippines are worried.

Rare is the company today that does not claim to be “customer-centric”. Anyone unfortunate enough to have sought assistance or redress from big business may quibble. Many interactions with ...

I can clearly point to two reasons for this but, at the end of the day, the fact that our customer and reader service has not been up to par is troubling for me and for our staffs.

Let’s just get straight to it. If you’ve tried to contact us in the past few months, let me apologize that our customer service has not been up to par.