AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

KUALA LUMPUR, Jan 12 — The National Service Training Programme (PLKN) 3.0, which began today after it was abolished seven years ago, will be implemented based on voluntary participation in three ...