After landing late Monday night, the Delta customer service lines were so long that he didn’t even want to line up in the queue. Instead, “We went outside, got some air, tried to calm down ...

“Locking the accounts is a good, safe measure,” Weissman said of Delta’s initial step. “But not communicating that fact to the affected customers can cause mass confusion and problems with people ...

However, Delta said it “does not reimburse prepaid expenses, including but not limited to hotel reservations at the customer’s destination, vacation experiences, lost wages, concerts or other ...

The U.S. government is investigating Delta's customer service after the CrowdStrike outage. Here are your rights if Delta cancels your flight.

In addition, Delta’s customer service policy guarantees: Meal or meal vouchers for passengers who are delayed more than 3 hours by a cancellation or interruption; ...