Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

AI is revolutionizing post-holiday retail operations, streamlining processes, prioritizing critical tasks, and automating routine workloads.