Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

Consider this surprising statistic from our annual customer service research: 46% of U.S. consumers are willing to pay more ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

The top executive of Allstate Corp. said the company’s 15,000 customer service agents now use artificial intelligence to craft emails to customers about claims, a move that has led to better outcomes ...

Explore the top 10 safest banks in the U.S. and uncover the key features that make them secure, from FDIC insurance to cutting-edge security measures.

Letters to the Editor Posted January 28, 2025 9:03 am I was amazed watching the construction of the Clove apartments by people with no fear of heights, weather or hard work.

The best investment apps for beginners are easy to use, with low fees and simple tools. Learn about our experts' picks for ...

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Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

I HAVE just watched President Trump’s inauguration and must admit, if I were an American, of his political persuasion, even perhaps lukewarm towards him, I would have found it inspirational.

"Just basically, it was a little bit of an inspirational type of letter, you know? 'Joy, do a good job. Important, very important, how important the job is.' But I may, I think it was a nice letter.