As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Card payments company Dojo hopes to soothe young staff with graffitied contact centre by BDG Architecture & Design. Call centres or contact centres typically have a young demographic, with most ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Joining their call is registered nutritionist Dr Frankie Phillips, who claimed ingredients used in foods like Happy Meals fail cause a 'mood crash'. 'Foods high in fat, sugar and salt might ...

call center agents need extensive training to succeed. With the best call center training software, agents can quickly develop critical skills so they can confidently deliver exceptional customer ...

Falmouth Art Center is issuing a call for art for its next show, “Empowerment.” Artists are asked to submit artwork in any medium that meets the theme.

WASHINGTON – The leaders of the US Federal Bureau of Investigation (FBI) have warned that hackers who breached AT&T’s system in 2024 likely stole months of agents’ call and text logs ...

The FBI believes hackers who broke into AT&T Inc.’s system last year stole months of their agents’ call and text logs. © 2024 Fortune Media IP Limited. All ...

The threat actors are believed to have gained access to months of agents' call and text logs, including metadata, although the content of calls and texts was not exposed. FBI officials, who later ...

FBI leaders have warned that they believe hackers who broke into AT&T Inc.’s system last year stole months of their agents’ call and text logs, setting off a race within the bureau to protect ...