Many patients may soon find themselves interacting with AI, not a human receptionist or call center worker, when they first reach out to health systems.

Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human ...

Two call center agents in Iloilo City were mauled by yet unidentified perpetrators in separate incidents. A closed-circuit television (CCTV) video showed that two motorcyles stopped by the roadside in ...

Two call center agents were mauled in two separate incidents by suspects who appeared like minors in Iloilo City on Wednesday. According to the report of GMA Regional TV’s John Sala in “Saksi” on ...

AI-powered knowledge bases significantly improve call center efficiency by providing agents with instant access to accurate and up-to-date information. "AI allows call centers to build knowledge ...

BACOLOD CITY – Police are investigating the death of a former call center agent whose body was found in Hacienda Nilo Lizares, Barangay Matab-ang, Talisay City, Negros Occidental on Sunday ...

If you’re in need of help with agent attrition (AKA agent turnover) in your outbound or inbound call ... center solution to the mix means that your contact center will have all the communications ...

When your agents are happy, it translates to better interactions with your customers. Happier customers (almost always) equals a happier business. How much does a virtual call center cost?

Remember, a happy and motivated workforce translates to better customer service, lower turnover, and a successful call center operation. 7. Insufficient resources and tools Imagine an agent in the ...

It’s like all the call center ... happy to listen to any other issues you’re having.” First Contact Resolution is the ideal scenario with a customer: the customer calls or sends a chat, your ...