Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

Best Retail ... with senior professionals Learn from discussions on trends and practical challenges Exposure to tools and technologies shaping the sector Position your brand or service in front ...

A Dania Beach tech firm is helping businesses achieve impressive self-service rates, transforming how retailers handle customer inquiries across multiple communication channels. How AI paves way ...

it is not technically correct to say all of the photos in the claim authentically depict Black Monday. For this reason we've determined this claim to be mostly true. (The New York Daily News ...

Customer service has reached its lowest point since 2016. Forrester’s 2024 U.S. CX Index found brands’ service strategies fail to meet the ever-evolving needs of consumers. While advancements in ...

The retail industry ... revealed a 5.17% decline in customer satisfaction leading into the Golden Quarter, while its sentiment score for ‘service’ saw a slightly higher drop of 5.21% in ratings. After ...

M&S is the top retailer in the UK for customer service, according to a new survey of 15,000 consumers ... just being a transaction – they do better jobs,” said Causon. Food retail strong, but room for ...

Despite significant progress in workplace diversity, Black professionals often face unique challenges in their career journeys. However, Black professional organizations are transforming these ...

"So whether it’s instilling uncommon service standards, creating a family atmosphere, or providing dollars and volunteer time to empower our people to Pay It Forward, we’re able to do the ...

Supa Cent is tired of the complaints against Black business owners. Supa Cent is receiving strong reactions to a video she posted in response to her company’s customer service complaints.