When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

AI and automation are here to stay, and they’re reshaping retail as we know it. But no matter how intelligent the machines ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...