Salesforce Inc. (NYSE: CRM) is the world’s largest provider of cloud-based customer relationship management (CRM) services. Its SaaS platforms bridge the gap between companies and customers ...

Since its launch at the Dreamforce conference in September 2024, Salesforce Agentforce changed the conversation around AI, customer experience and customer service. Shortly after the launch, ...

Online sales rose to $282 billion in the United States between Nov. 1 and Dec. 31 from $272 billion a year ago, ahead of Salesforce's forecast of 2% growth, even as discounts were tempered.