San Francisco-based Zendesk is laying dozens of workers at its headquarters on Fremont Street. According to state filings with the Employment Development Department, ...

Black Basta ransomware group's chat logs leaked, SEC launches a new cyber unit, and the DOGE website has been hacked.

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Companies that are moving quickly to adopt human-centric AI and integrate it deeply into their CX strategies are winning over customers—and boosting their bottom lines. According to our CX ...

Security researchers observe hackers running pig butchering scams They're impersonating legitimate businesses through Zendesk's services The researchers said Zendesk's vetting system isn't ...